Volunteer Policy

Our volunteer policy sets out our aims and processes regarding volunteers, while recognising the valuable contribution volunteers make to our work.

As a volunteer-led organisation with no paid staff, we recognise the value of our volunteers. Volunteers are people who are unpaid, and contribute their time, energy and skills of their own free will to benefit our service users, and the organisation.

We value the contribution made by volunteers, and are committed to involving volunteers in appropriate roles and in ways which are encouraging, supportive and support the volunteers development.

Recruitment and Selection

We are committed to equal opportunities and believe that volunteering should be open to all regardless of race, gender, religion, sexual
orientation, political beliefs or spent criminal convictions that do not create
a risk to vulnerable groups.

When assessing an application to volunteer, the acceptance is based on merit, and the individuals suitability to carry out the agreed tasks.

We aim to make our volunteering opportunities as accessible as possible, and will endeavour to make reasonable adjustments for volunteers where necessary.

All volunteers are required to provide two references, and to attend an informal interview, which will be held remotely. For volunteers who will be dealing with service users, we will also require an enhanced Disclosure and Barring Services (DBS) check. Please note, we will consider spent convictions on a case-by-case basis, a prior criminal offence does not automatically bar you from volunteering with us.

During the application process, we will ensure you are properly briefed on the activities to be undertaken.

Training and Development

All volunteers will be given access to our policies and training relating to volunteering, health and safety, safeguarding and equal opportunities.

We will provide training and support for all volunteers on an ongoing basis, to enable you to have the necessary information and skills to carry out your tasks.

Support and Recognition

All volunteers will have a named person from whom they can seek support or guidance, or discuss issues around their volunteering. Volunteers will have access to regular support, enabling us to evaluate the volunteer’s performance, and all us to recognise achievements and identify potential training, including that which is relevant to their particul volunteer role and also their personal development.

Volunteers are encouraged to give us feedback and share their views during regular discussions and support sessions.


While all of our volunteer roles are remote, we recognise that the reimbursement of necessary expenses incurred while volunteering is important, and is necessary to ensure that all individuals have access to voluntary opportunities.

Our volunteers are able to claim reasonable out-of-pocket expenses, to be agreed in advance, and paid subject to the production of receipts.


Borderline Support UK has comprehensive insurance policies which include the authorised activities of volunteers and trustees.


We will train and advise our volunteers on confidentiality procedures, which includes any personal information held by us relating to the volunteer.

Rights and Responsibilites

We recognise the rights of volunteers to:

  • know what is expected of them
  • receive adequate support throughout their volunteering
  • receive appreciation and recognition for their work
  • receive appropriate training
  • be offered opportunities for personal development

We expect our volunteers to:

  • be reliable and honest
  • respect confidentiality and safeguarding
  • attend training sessions or online courses
  • make the most of the opportunities offered
  • carry out the agreed tasks
  • respect the work of the organisation and not bring it into disrepute
  • comply with our guidelines and policies


All volunteers will be expected to have an understanding of, and a commitment to, equal opportunities and diversity and should therefore ensure that they have read our Equality, Diversity and Inclusion Policy.

Volunteers are expected to comply with this policy at all times. We will make available diversity training if the volunteer feels that would assist them in their volunteering role.

We are very sensitive to different cultures, lifestyles, backgrounds and languages and strives to ensure equality of opportunity to ensure that individuals are given equal access to information, service and opportunites. We requires all volunteers to follow these principles. We will strive to provide extra support and make reasonable adjustments, if needed, for volunteers with additional needs including disability, language or mental health.