About Lesson
Take a few moments to reflect on a positive interaction they have had recently and note down why it was positive.
- What happened?
- How did it make you feel?
Now think about a negative interaction and ask them to make notes of why it was negative.
- What happened?
- How did it make you feel?
Think about the communication involved, and what factors determined whether it was a positive or negative experience. Download the ’10 Key Communication Skills’ worksheet for reference.
Exercise Files