This is an over the phone service, easy to access, which seeks to provide support services for patints who are struggling with mental health and feel alone. Essentially, a patient only needs to text SUSSEX to 85258 to get free, confidential support.

The first text to the number is a prompt, which initiates a conversation, connecting a patient to a trained Shout Volunteer. The average wait time after the first text is around 5 minutes, and once communication is initiated, it is on an end-to-end encrypted platform that is secure. A patient is therefore guaranteed that their information will remain private, and that they will actually get help.

Shout Volunteers are rained personnel with active, empathetic and effective listening skills. The conversation therefore, is designed to help a patient attain calmness and peace of mind.